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Order Management- Team Leader

LiveU Headquarters - Hakensack, NJ

 

Overall Description

A fantastic opportunity now exists to join the LiveU Team! Due to tremendous growth of the company, we are searching for a hard-working and driven team leader to join our already successful Business Operations group. We are looking for a hands-on and independent team leader to manage all aspects of the order management team with emphasis on continuous improvement in operating results and strengthening and improving existing processes. In this position you will work with multiple functions such as Sales, Finance, Corporate Logistics, Supply Chain, etc. to meet customer needs in US and LATAM with a focus on business process improvement and customer relations. You will report to Order Management Senior Manager. The position is based in Hackensack, NJ

Main responsibilities include:

•    Manage an order management team in dealing with Customer orders/requests by providing the deliverable according to the Service Level Agreement

  • Training and mentoring the team members
  • Support the sales cycle of rented, leased and sold LiveU products: receive orders, orders entry, distributing orders to the operations team and follow up on inventory, backlog and shipment

•    Manage related databases

  • Increase Sales Operational Efficiency (Billing, Fulfillment, Collections)

•    Operating ERP system and SalesForce

•    Implement policies and relevant procedures to support sales operational efficiency

•    Act as liaison between Sales Reps, Finance, Marketing, Operations and Sales Operations regarding data accuracy and data updates;

  • Generating and analyzing sales reports

•    Administrative support to Sales

•    Supporting events and projects as needed

 

Basic requirements:

•    Bachelor’s degree (degree in business, technology, Finance or equivalent is preferred)

  • 3+ years of experience in Order Management processes
  • 3+ year experience in a people management role

•    Computer skills- Excel, ERP and SalesForce experience

•    Good analytic and synthesis skills. Experience in creating and analyzing reports to provide input on the results

•    Superior planning, organization and problem-solving skills

•    Attention to details, follow-up and time management skills

•    Excellent People skills

•    Excellent verbal and written communication skills

  • Language: Spanish will be an advantage.

Please send relevant resumes to: liat@liveu.tv

 


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