LiveU Support

LiveU Support

Professional and prompt customer service is essential when live production is the core of your business.

At LiveU, we have always placed customer service as the number one priority, allowing you to focus on your business, while leaving the rest to us.

We’ve Got You Covered!

LiveU’s award-winning support infrastructure encompasses our global network of 120 partners in over 130 countries, together with our Sales Engineers, Technical Account Managers and Support teams located in North America, Europe and Asia. Together, we address any question, request or problem 24/7, 365 days a year.

Sales Channels
Proactive, mission-critical services

Proactive, mission-critical services

Our customer service goes beyond standard technical support.  Our team monitors events, resolves incidents, and engages resources quickly in order to provide the highest quality service every time.

Our proactive NOC (Network Operations Center) team continuously monitors our live performance 24/7 with alerts, dashboards and reports.

Support

Support

Days of the year

Days of the year

High-touch customer service!

  • Flexible approach

    Share your production vision and work with our experts on-site or remotely, on your required production solutions and workflows.

  • Full support

    We will support you every step of the way, giving you peace of mind throughout the event and ensuring your vision comes to fruition – smoothly and successfully.

  • Сustomized solutions

    We offer you a true end-to-end service, including dedicated event support and customized solutions and projects.

Advanced training center

The LiveU training program aims to equip you with all the necessary knowhow and expertise. Our training tools include extensive in-depth courses and articles as well as on-site training given by certified LiveU engineers.

Save time with self-service

Save time with self-service

LiveU products are built for maximum flexibility allowing you to perform upgrades, updates and service registration at the most convenient time for you – all enabled by the LiveU Central management platform.

Flexible support contracts

LiveU offers different levels of support allowing you to benefit from plans that are most suited to you and the needs of your organization.

Learn more

Hear from our customers

“From the beginning, Sinclair recognized the value that LiveU technology provides to our news gathering and content operations. It is the commitment of the people at LiveU who develop and support the product that make the difference.”

Tim Gaughan, CBS News Vice President of News Services

Tim Gaughan, CBS News Vice President of News Services

Customer feedback — help us to improve

Our customers matter to us! Please share your needs or concerns so that we can serve you better.

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