Professional and prompt customer service is essential when live production is the core of your business.
At LiveU, we have always placed customer service as the number one priority, allowing you to focus on your business, while leaving the rest to us.
LiveU’s award-winning support infrastructure encompasses our global network of 120 partners in over 130 countries, together with our Sales Engineers, Technical Account Managers and Support teams located in North America, Europe and Asia. Together, we address any question, request or problem 24/7, 365 days a year.Sales Channels
Our customer service goes beyond standard technical support. Our team monitors events, resolves incidents, and engages resources quickly in order to provide the highest quality service every time.
Our proactive NOC (Network Operations Center) team continuously monitors our live performance 24/7 with alerts, dashboards and reports.
Days of the year
Share your production vision and work with our experts on-site or remotely, on your required production solutions and workflows.
We will support you every step of the way, giving you peace of mind throughout the event and ensuring your vision comes to fruition – smoothly and successfully.
We offer you a true end-to-end service, including dedicated event support and customized solutions and projects.
LiveU products are built for maximum flexibility allowing you to perform upgrades, updates and service registration at the most convenient time for you – all enabled by the LiveU Central management platform.
“From the beginning, Sinclair recognized the value that LiveU technology provides to our news gathering and content operations. It is the commitment of the people at LiveU who develop and support the product that make the difference.”