Professional and prompt customer service is essential when live production is at the core of your business.
At LiveU, Customer Service has always been our number one priority, allowing you to focus on your business, while leaving the rest to us.
Have a return item?
In some cases you should have already received an e-mail with a return label.
Otherwise, customers can initiate a return by contacting firstname.lastname@example.org.
Please include the equipment serial number in your request.
LiveU’s award-winning support structure encompasses our global network of 120 partners in over 130 countries, together with our Sales Engineers, Technical Account Managers and Support teams located in North America, Europe and Asia. Together, we address any question, request or problem 24/7, 365 days a year.
Our customer service goes beyond standard technical support. Our team monitors events, resolves incidents, and quickly uses the necessary resources to provide the highest quality service every time.
Our proactive NOC (Network Operations Center) team continuously monitors our live performance 24/7 with alerts, dashboards and reports.
Days of the year
Share your production vision and work with our experts, on-site or remotely, on your required production solutions and workflows.
We support you every step of the way, giving you peace of mind throughout the event and ensuring your vision comes to fruition – smoothly and successfully.
We offer you a true end-to-end service, including dedicated event support and customized solutions and projects.
LiveU products are built for maximum flexibility allowing you to perform upgrades, updates and service registration at the most convenient time for you – all enabled by the LiveU Central management platform.
“There is a lot of competition with bonded cellular vendors in the US. I have used other companies, but Support hasn't matched LiveU. Every LiveU employee I have encountered has been knowledgeable, and willing to help”
"Being a small company without an engineer on board 24/7 I appreciate the support and product LiveU has along with the genuine desire to help. If we have to call it is most likely a time sensitive matter and that does not seem to rattle the support person, they just help".